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While Emotional Intelligence (EQ) and Adaptability Quotient (AQ) aren’t new concepts, their importance is growing as AI reshapes industries. As technology evolves, leaders need more than technical skills—they must lead with empathy, flexibility, and a deep understanding of human nature to navigate the complexities of modern business.

In today’s competitive business landscape, exceptional customer service is no longer a luxury; it’s a necessity. A well-trained, servant-hearted sales team can be the difference between a thriving business and one that struggles to survive. As a small business owner, investing in customer service excellence is a strategic decision that can yield significant returns.

While the concept of emotional intelligence (EQ) and adaptability quotient (AQ) may not be entirely new, their significance in the age of AI is more profound than ever. As AI continues to revolutionize industries, the ability to lead with empathy, adaptability, and a deep understanding of human nature becomes increasingly critical for navigating the complexities of the modern business world.